Privacy

Last updated: 5 October 2026

Flowstate Cooling (ABN 66 698 772 100), based in Westbury, Tasmania, handles the contact information you provide through this website.

What we collect

Our contact form collects your first name, surname, company, email address, mobile number, State or Territory, and any optional notes or service request. We also record when you submit the form, the page it came from, and your consent.

Please keep your notes relevant to your enquiry and avoid including sensitive personal information or confidential information about other people. If you choose not to provide the required fields, you can contact us by phone or email instead.

How we use your information

We use your details to respond to enquiries, follow up on service requests, maintain our customer and industry contact records, and send relevant Flowstate Cooling service updates where you have agreed to receive them. You can ask us to stop sending updates at any time.

Storage and service providers

Form submissions are sent through Google Apps Script and stored in a restricted Google Sheet used by Flowstate Cooling. Authorised people who manage our enquiries may access these records. We do not make the contact database public or sell your details.

Google and the provider hosting this website may process information on systems outside Australia. The countries involved depend on their infrastructure and service arrangements. Website hosting may involve technical logs, such as IP addresses and request information, for operation and security.

Security and retention

We use restricted account and file access to protect contact records. No online service can guarantee complete security. We retain information while it is reasonably needed for enquiries, customer relationships, agreed communications, or applicable record-keeping requirements, and review or remove records that are no longer needed.

Access, corrections and communication preferences

You can ask to access or correct your contact details, withdraw consent to updates, or request removal of information that we no longer need to keep. We may need to verify your identity before handling a request.

Questions or complaints

Contact Steve Mansell at steve@flowstatecooling.com.au or 0420 218 189. We will review your concern and respond within a reasonable time. You can also contact the Office of the Australian Information Commissioner for information about privacy complaints and whether it can assist.

Illustrative images

The cooling-equipment and industry images on this website are AI-generated illustrations. They do not depict actual Flowstate Cooling projects, customer facilities or completed installations.

Website analytics and changes

This version of the website does not include advertising trackers or optional analytics. Service providers may use technology needed to deliver and secure their services. We may update this page when our website or handling practices change.